Returns & Exchanges

Online purchases made through Chris and Mars are valid for exchange, or refund within 30 days from the ship date. Refunds are only available for online purchases returned by mail.

Items must be returned unwashed, unworn, undamaged and with tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable).

In addition, return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).

To complete the return of your product should send a email to with your order.